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Asked Questions

Orders and Shipping

Is It Safe And Secure To Purchase From

Our website is 100% safe and secure in terms of customers data and their personal information’s, also our website is https, s indicates that our website is secure from any online threads and is safe to do any kind of online transactions

How do I place an order on The IT Gear?

Placing an order with us is easy! Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details.

How can I track my order?

 To track your order, log in to your The IT Gear and go to the "Order History" section. . We will send you email updates on your order's progress.

What are the shipping options available?

: We offer standard and expedited shipping options. The availability of these options may vary based on your location.

Do you ship internationally?

NO, we currently dont offer international Shipping .

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipment.

Returns and Refunds

What is your return policy?

Our return policy outlines the conditions and process for returning products. Please refer to our "Return Policy" on our website for detailed information.

How do I initiate a return?

 To initiate a return, please contact our customer support team. They will provide you with the necessary instructions and guide you through the return process.

How long does it take to receive a refund?

Refunds are typically processed within 07 business days after we receive the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Product Information

How can I find specific products on your website?

You can use our search bar to find products by name, category, or brand. Additionally, you can browse our product categories to discover a wide range of products.

Are product descriptions accurate?

We strive to provide accurate product descriptions. If you have any questions about a product, feel free to contact our customer support team for clarification before making a purchase.

Contact Us

How can I contact The IT Gear for assistance?

You can reach our customer support team through the following methods: - Phone: [+91-80-42111163 - Email: []

What are your customer support hours?

Our customer support team is available during our business hours, which are [11am To 8 pm Monday to Saturday]. You can reach out to us during these times for assistance.

How long does it take to receive a response from customer support?

 We aim to respond to customer inquiries and requests as promptly as possible. You can typically expect a response maximum within 12 hours after enquiry during our business hours.

If you have any other query then feel free to ask US

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