FREQUENTLY
Asked Questions
Orders and Shipping
Our website is 100% safe and secure in terms of customers data and their personal information’s, also our website is https, s indicates that our website is secure from any online threads and is safe to do any kind of online transactions
Placing an order with us is easy! Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details.
To track your order, log in to your The IT Gear and go to the "Order History" section. . We will send you email updates on your order's progress.
: We offer standard and expedited shipping options. The availability of these options may vary based on your location.
NO, we currently dont offer international Shipping .
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipment.
Yes, you can conveniently purchase PC components through EMI at The IT Gear! We offer EMI options for credit cards issued by most major banks.
Please note: EMI on debit cards is currently limited to select banks. We recommend checking with your bank to see if your debit card is eligible for EMI purchases.
Returns and Refunds
Our return policy outlines the conditions and process for returning products. Please refer to our "Return Policy" on our website for detailed information.
To initiate a return, please contact our customer support team. They will provide you with the necessary instructions and guide you through the return process.
Refunds are typically processed within 07 business days after we receive the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Product Information
You can use our search bar to find products by name, category, or brand. Additionally, you can browse our product categories to discover a wide range of products.
We strive to provide accurate product descriptions. If you have any questions about a product, feel free to contact our customer support team for clarification before making a purchase.
Contact Us
You can reach our customer support team through the following methods: - Phone: [+91-80-42111163 - Email: [support@theitgear.com]
Our customer support team is available during our business hours, which are [11am To 8 pm Monday to Saturday]. You can reach out to us during these times for assistance.
We aim to respond to customer inquiries and requests as promptly as possible. You can typically expect a response maximum within 12 hours after enquiry during our business hours.
