Last updated: May 06, 2022

Thank you for shopping at The IT Gear.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Allway Solutions, No. 9, 5th Floor, Max City Center T. P Lane, Sadar Patrappa Rd, Bengaluru, Karnataka 560002.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to The IT Gear, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 5 days
  • The Goods are in the original packaging with any complimentary gift provided along with it.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • Gaming Furniture are not returnable, only replacement can be provided.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Condition for Refund:

  • We will refund the amount after deducting charges (if applicable)
  • Refund process will take 2-4 Working days after receiving product(subject to verification) and it will reflect on your original source of payment
  • Regarding deduction charges please refer our Cancellation policy


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us By email: