The IT Gear

Cancellation Policy

     Cancellation policy varies on different state of Order:

  1. Not dispatched: If you want to cancel your order before its dispatch, we will accept the cancellation and refund the amount after deducting a nominal charge of 3.5% of the order value. Amount settlement will take 2-4 Business days after receiving request.
  2. Dispatched: Once product has been dispatched and you want to cancel the order, we will refund the amount after deducting shipping charges (both side) and nominal charge of 3.5% of order value. Amount settlement will take 2-4 Business days after receiving request.
  3. Delivered: Once product has been delivered and you want to cancel the order, we will accept only in case of product DOA (dead on arrival) and within 5 Days after delivered. Our team will verify the product after receiving from you. If it’s DOA, we will either send new product or refund the amount (if stock is not available). No deduction is applicable on DOA cases.
  4. Delivered but not DOA : In such cases, If product is not opened and company seal is not broken then we will accept cancellation within 5 Days after delivered, Our team will verify the product after receiving and refund the amount after deducting shipping charges (both side) and nominal charge of 5% of order value. Amount settlement will take 2-4 Business days after receiving request
  5. Pre Ordered: No Cancellation is accepted for pre ordered products.

     Please Note:

  • While returning a Product please make sure it’s properly packed with brand seal (Except DOA Cases).
  • To avoid cancellation please check your requirement or talk to us for any clarification on particular model and their compatibility.
  • The IT Gear would not accept any Damaged, Defective, Seal broken (Expect DOA Cases) or Wrong product.
  • Please reach us for any clarification via sending an email at [email protected]
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