Cancellation policy varies in different states of Order:

  1. Not dispatched: If you want to cancel your order before its dispatch, we will accept the cancellation and refund the amount after deducting a nominal charge of 3.5% of the order value. Amount settlement will take 2-4 Business days after receiving the request.
  2. Dispatched: Once the product has been dispatched and you want to cancel the order, we will refund the amount after deducting shipping charges (both sides) and a nominal charge of 3.5% of the order value. Amount settlement will take 2-4 Business days after receiving the request.
  3. Delivered: Once the product has been delivered and you want to cancel the order, we will accept only in case of product DOA (dead on arrival) and within 5 days after delivery. Our team will verify the product after receiving it from you. If it’s DOA, we will either send a new product or refund the amount (if stock is not available). No deduction is applicable on DOA cases.
  4. Delivered but not DOA: In such cases, If the product is not opened and the company seal is not broken then we will accept cancellation within 5 Days after delivery, Our team will verify the product after receiving and refund the amount after deducting shipping charges (both side) and a nominal charge of 5% of order value. Amount settlement will take 2-4 Business days after receiving the request
  5. Pre Ordered: No Cancellation is accepted for pre-ordered products.

Please Note:

  • While returning a Product please make sure it’s properly packed with brand seal (Except DOA Cases).
  • To avoid cancellation please check your requirement or talk to us for any clarification on particular model and their compatibility.
  • The IT Gear would not accept any Damaged, Defective, Seal broken (Expect DOA Cases) or Wrong product.
  • Please reach us for any clarification via sending an email at theitgear@gmail.com